I initially chose SWM because of the obvious compassion and kindness of the co-owner on the end of the line. She genuinely wants to help both the homeowner and rescue the animal as safely as possible. I received calls along the way to update me on arrival time, then later follow-ups to be sure I was satisfied and to offer further help. I’m glad I went with my instinct on this. The father and son team who showed up were very professional, thorough, compassionate, and congenial. It was a pleasure to have their assistance, and I would work with them again if needed, without a doubt.

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